Shipments
• Where can I receive my order?
1. You can use the Click & Collect service to send your order to any CASAS, U-CASAS and CASAS OUTLET shop.
2. You can receive it at the address of your choice (home, work, etc. Never at a post office box). You can receive an order in mainland Spain, Balearic Islands, mainland Portugal and France. We do not ship to the Canary Islands, Gibraltar, Ceuta and Melilla or the Azores.
• Can the country of delivery be different from the country of purchase?
The country of delivery must always match the country of purchase.
• How long will it take for my order to arrive?
Delivery times may vary depending on the shipment, usually 2 working days - 48h.
*Under special conditions, such as sales and promotions, campaigns such as Black Friday... delivery times may be extended.
**Deliveries to the Balearic Islands have longer delivery times.
*** Saturdays, Sundays, national holidays and local holidays are not considered working days.
**** Holidays 2023 that may affect delivery times: 6 January (Epiphany), 7 April (Easter Friday), 10 April (Easter Monday), 24 June (Sant Joan), 15 August (Assumption), 11 september (catalonia's national day), 12 October (bank holidays), 1 November (All Saints Day), 6 December (Constitution Day), 8 December (Immaculate Conception), 25 December (christmas), 26 December (Sant Esteve). And the rest of the regional and local holidays that may affect the delivery addresses.
• Do the shipping conditions always remain the same?
During sales and promotions (such as Black Friday) and for orders with more than one product included, delivery times may be extended for logistical reasons.
• How much shipping costs do I have to pay?
For deliveries to the stores, delivery is free of charge.
For home deliveries in mainland Spain and Portugal:
> Orders under 59 euros - 3.95 euros shipping costs.
> Orders over 59 euros - free shipping.
• What is the procedure for home delivery?
If you have chosen home delivery, you will receive an email with a tracking link where you will find all the available information about the package.
• Can I track the status of my order?
Once delivered to the carrier, you will receive an email with a tracking link where you will find all the available information about the package.
• What is the in-store delivery procedure - Click & Collect?
If you have chosen in-store delivery, you will receive an email when you can collect your order in full.
You will need to present your barcode to collect your order - either printed or by showing it on any mobile device. You will find this code in the PDF attached to the order confirmation email. If it is to be collected by a different person, an authorisation must also be presented
You will be given 30 calendar days from receipt of the collection confirmation email to collect your order. If this does not happen, even if we have tried to contact you on one or more occasions, we will proceed directly to the payment of the amount and withdrawal of the order.
1. You can use the Click & Collect service to send your order to any CASAS, U-CASAS and CASAS OUTLET shop.
2. You can receive it at the address of your choice (home, work, etc. Never at a post office box). You can receive an order in mainland Spain, Balearic Islands, mainland Portugal and France. We do not ship to the Canary Islands, Gibraltar, Ceuta and Melilla or the Azores.
• Can the country of delivery be different from the country of purchase?
The country of delivery must always match the country of purchase.
• How long will it take for my order to arrive?
Delivery times may vary depending on the shipment, usually 2 working days - 48h.
*Under special conditions, such as sales and promotions, campaigns such as Black Friday... delivery times may be extended.
**Deliveries to the Balearic Islands have longer delivery times.
*** Saturdays, Sundays, national holidays and local holidays are not considered working days.
**** Holidays 2023 that may affect delivery times: 6 January (Epiphany), 7 April (Easter Friday), 10 April (Easter Monday), 24 June (Sant Joan), 15 August (Assumption), 11 september (catalonia's national day), 12 October (bank holidays), 1 November (All Saints Day), 6 December (Constitution Day), 8 December (Immaculate Conception), 25 December (christmas), 26 December (Sant Esteve). And the rest of the regional and local holidays that may affect the delivery addresses.
• Do the shipping conditions always remain the same?
During sales and promotions (such as Black Friday) and for orders with more than one product included, delivery times may be extended for logistical reasons.
• How much shipping costs do I have to pay?
For deliveries to the stores, delivery is free of charge.
For home deliveries in mainland Spain and Portugal:
> Orders under 59 euros - 3.95 euros shipping costs.
> Orders over 59 euros - free shipping.
> For deliveries to Balearic Islands - 9 euros
> For deliveries to France - 8.95 euros
> For deliveries to Andorra - 12 euros*
*Shipments to countries outside the European Union are subject to customs duties and taxes, but depends on the customs of your country. CASAS is not responsible for the costs generated by customs clearance and own taxes.
• What is the procedure for home delivery?
If you have chosen home delivery, you will receive an email with a tracking link where you will find all the available information about the package.
• Can I track the status of my order?
Once delivered to the carrier, you will receive an email with a tracking link where you will find all the available information about the package.
• What is the in-store delivery procedure - Click & Collect?
If you have chosen in-store delivery, you will receive an email when you can collect your order in full.
You will need to present your barcode to collect your order - either printed or by showing it on any mobile device. You will find this code in the PDF attached to the order confirmation email. If it is to be collected by a different person, an authorisation must also be presented
You will be given 30 calendar days from receipt of the collection confirmation email to collect your order. If this does not happen, even if we have tried to contact you on one or more occasions, we will proceed directly to the payment of the amount and withdrawal of the order.
