Order tracking
• What is the procedure for home delivery?
If you have chosen home delivery, you will receive an email with a tracking link where you will find all the available information about the package.
• Can I track the status of my order?
Once delivered to the carrier, you will receive an email with a tracking link where you will find all the available information about the package.
• What is the in-store delivery procedure - Click & Collect?
If you have chosen in-store delivery, you will receive an email when you can collect your order in full.
You will need to present your barcode to collect your order - either printed or by showing it on any mobile device. You will find this code in the PDF attached to the order confirmation email.
You will be given 30 calendar days from receipt of the collection confirmation email to collect your order. If this does not happen, even if we have tried to contact you on one or more occasions, we will proceed directly to the payment of the amount and withdrawal of the order.
If you have chosen home delivery, you will receive an email with a tracking link where you will find all the available information about the package.
• Can I track the status of my order?
Once delivered to the carrier, you will receive an email with a tracking link where you will find all the available information about the package.
• What is the in-store delivery procedure - Click & Collect?
If you have chosen in-store delivery, you will receive an email when you can collect your order in full.
You will need to present your barcode to collect your order - either printed or by showing it on any mobile device. You will find this code in the PDF attached to the order confirmation email.
You will be given 30 calendar days from receipt of the collection confirmation email to collect your order. If this does not happen, even if we have tried to contact you on one or more occasions, we will proceed directly to the payment of the amount and withdrawal of the order.
