Returns
Items purchased at www.casasclub.com can be returned as long as they have not been used and are in perfect condition.
CASAS reserves the right not to accept returns that do not meet the above conditions.
• What do I have to do to return an item purchased online?
Returns in CASAS stores - Available for home delivery and shop pick-up orders:
This is the easiest way to return an item purchased online. All you have to do is present the barcode of the purchase in the shop, which you will find in the confirmation email - either printed or on any mobile device - and hand in the product to be returned.
The in-store refund is made immediately if the payment was made with a physical card. The card with the same cardholder as the order to be returned must be presented. For all other payment methods - electronic or virtual cards, PayPal, Sequra and Bizum - the refund is made within a minimum of 3 and a maximum of 7 working days from the delivery of the items to be returned to the shop. Remember that if you have received the products to be returned at home, the shipping costs incurred will not be refunded.
Returns from home - Only available for home delivery:
It's
very easy. Access our Returns Portal and follow the instructions to
request the collection of the product to be returned. Once we have
received the product/s to be returned and verified its condition by our
Returns team, we will proceed to refund the amount in the same method in
which the payment was made. Remember that shipping costs are not
refunded.
It will not be necessary to attach an invoice or print a label.
If the product to be returned is not in perfect condition, we will not be obliged to pay for the return and the cost of sending it back to the buyer's address will have to be paid by the buyer.
• What is the maximum time limit for a refund?
The deadline for a return is 30 days from the date of dispatch of the purchase confirmation email.
• Do I have to pay for my home delivery?
Returns to www.casasclub.com in Spain and mainland Portugal are free of charge.
Returns in France have a 3.95 euros cost.
Shipping costs incurred are not refunded.
• How and when will I receive my refund?
In stores:
The in-store refund is made immediately if the payment was made with a physical card. The card with the same cardholder as the order to be returned must be presented. For all other payment methods - electronic or virtual cards, PayPal, Sequra and Bizum - the refund is made within a minimum of 3 and a maximum of 7 working days after the items to be returned are delivered to the shop. Remember that if you have received the products to be returned at home, the shipping costs incurred will not be refunded.
From home:
Once we have received
the item(s) to be returned and the return has been approved, you will
receive the amount of the returned items in the same form of payment
with which you made the purchase. If more than 10 days have passed since
you delivered the product to the carrier and you have not received the
refund, please contact us via our contact form, by sending an email to
shop.online@casasclub.com or by calling free on 900 600 606. Remember
that the shipping costs incurred are not refunded.
• What do I have to do if the amount of my refund is incorrect?
Contact us through our contact form, by sending an email to shop.online@casasclub.com or by calling toll free 900 600 606, we will solve your problem as quickly as possible.
CASAS
reserves the right to refuse returns communicated or sent outside the
specified period or items that are not in the same condition in which
they were received.
Exchanges only in Stores
Items
purchased on the website www.casasclub.com can be exchanged exclusively
in CASAS physical shops, provided that they have not been used, are in
perfect condition, within the stipulated deadlines and with the
corresponding pdf of confirmation of purchase.
CASAS reserves the right not to accept exchanges that do not comply with the aforementioned conditions.
CASAS reserves the right not to accept exchanges that do not comply with the aforementioned conditions.
• How can I change my items?
Items purchased at www.casasclub.com can be exchanged for another size, colour or model only in our physical shops CASAS, U-CASAS, CASAS Kids and CASAS International, as long as they are in perfect condition and we have stock in the shop. It is essential to present the barcode of the order, either with the order confirmation email or by showing it on any mobile device. You can find it in the PDF attached to the order confirmation email.
If you would like to exchange an item at home, you must request a return from our Returns Portal and make a new purchase online.
• What is the deadline for making a change?
The deadline for a return is 30 days from the date of dispatch of the purchase confirmation email.
