Exchanges and Returns
You can exchange and return items purchased
on www.casasclub.com as long as they have not been used and are in
perfect condition. CASAS reserves the right to refuse exchanges or
returns communicated or sent outside the specified period or items that
are not in the same condition in which they were received.
Exchanges and returns to www.casasclub.com are never handled at collection points, always at the address indicated in the order.
CASAS reserves the right not to accept exchanges or returns that do not comply with the aforementioned conditions.
Exchanges and returns to www.casasclub.com are never handled at collection points, always at the address indicated in the order.
CASAS reserves the right not to accept exchanges or returns that do not comply with the aforementioned conditions.
Exchanges
- What do I have to do to exchange an item purchased online?
Exchanges in CASAS shops - Available for home delivery and shop pick-up orders:
Items
purchased at www.casasclub.com can be exchanged for another size,
colour or model only in our CASAS, U-CASASAS, CASAS Kids shops. CASAS
Outlet shops do not accept exchanges of online purchases. As long as
they are in perfect condition and we have stock in the shop. It is
essential to present the barcode of the order, either with the order
confirmation email or by showing it on any mobile device. You can find
it in the PDF attached to the order confirmation email.
Exchanges at home - Only available for orders at home and in Spain:
You may make one (1) exchange for a different size or color of the same model as long as the price remains the same. You may make one (1) exchange for a different size or color of the same model
Access our Exchange Portal and follow the instructions to request the collection of the product to be exchanged. If you find availability of the size/colour model for which you want to exchange, once requested, you will receive an email confirming your request.
It will not be necessary to attach an invoice or print any label.
Once the product to be exchanged has been received and checked in our warehouse, the new size or colour requested as an exchange will be sent to you.
If the exchange is not possible for any reason, we will proceed directly to the payment of the pair as if it were a return.
If
the product to be exchanged is not in perfect condition, we will not be
obliged to make any exchange and the cost of sending the product back
to the buyer's address will have to be paid by the buyer.
- Do I have to pay for my home exchange?
The
first exchange of a product at www.casasclub.com for Spain and mainland
Portugal is free of charge. From the second exchange of the same
product/order, the cost is 1.95€.
In France, the size exchange service is excluded.
- How long does it take to make an exchange?
The deadline for an exchange is 30 days from the date of dispatch of the purchase confirmation email.
Returns
- How do I return an item purchased online?
Returns in CASAS stores* - Available for home delivery and in-store pick-up orders:
This
is the easiest way to return an item purchased online. All you have to
do is present the barcode of the purchase in the shop, which you will
find in the confirmation email - either printed or on any mobile device -
and hand in the product to be returned.
The in-store refund is made immediately if the payment was made with a physical card. The card with the same cardholder as the order to be returned must be presented. For all other payment methods - electronic or virtual cards, PayPal, Sequra and Bizum - the refund is made within a minimum of 3 and a maximum of 7 working days from the delivery of the items to be returned to the shop. Remember that if you have received the products to be returned at home, the shipping costs incurred will not be refunded.
*You can make the
return in our CASAS, UCASAS and CASAS Kids shops (CASAS Outlet shops do
not accept returns of online purchases).
Home returns - Only available for home delivery orders:
It's
very easy. Access our Returns Portal and follow the instructions to
request the collection of the product to be returned. Once we have
received the product(s) to be returned and verified its condition by our
Returns team, we will proceed to refund the amount in the same method
in which the payment was made. Remember that shipping costs are not
refunded.
Home at collection point - Only available for home delivery orders:
It's very easy. Access our Returns Portal and follow the instructions to request the collection of the product to be returned. Once we have received the product(s) to be returned and verified its condition by our Returns team, we will proceed to refund the amount in the same method in which the payment was made. Remember that shipping costs are not refunded.
It will not be necessary to attach an invoice or print a label.
If the product to be returned is not in perfect condition, we will not be obliged to pay for the return and the cost of sending it back to the buyer's address will have to be paid by the buyer.
- What is the maximum time limit for a return?
The deadline for a return is 30 days from the date of dispatch of the purchase confirmation email.
- Do I have to pay for my return?
All returns incur a fee. For Spain and Portugal, the fee is €3.95. For France, Germany, and Italy, the fee is €6.90. Return shipping costs will be deducted from the total refund amount. Shipping costs incurred for the delivery of orders are non-refundable.
- How and when will I receive my refund?
In shop:
The in-store refund is made immediately if the payment was made with a physical card. You must present the card that has the same holder as the order to be returned. For all other payment methods - electronic or virtual cards, PayPal, Sequra and Bizum - the refund is made within a minimum of 3 and a maximum of 7 working days from the delivery of the items to be returned to the shop. Remember that if you have received the products to be returned at home, the shipping costs incurred will not be refunded.
At home:
Once you have received the item(s) to be returned and the return has been approved, you will receive the amount of the returned items in the same form of payment with which you made the purchase. If more than 10 days have passed since you delivered the product to the carrier and you have not received the refund, please contact us via our contact form, by sending an email to shop.online@casasclub.com or by calling free on 900 600 606. Remember that the shipping costs incurred are not refunded.
- What do I have to do if the amount of my refund is incorrect?
Contact
us through our contact form, by sending an email to
shop.online@casasclub.com or by calling toll free 930 262 300, we will
solve your problem as quickly as possible.
CASAS
reserves the right to refuse returns communicated or sent outside the
specified period or items that are not in the same condition in which
they were received.
Last modified: March 2025
